FAQ

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, American Express, and Maestro.

Q: Can I change or cancel my order?
A: Yes, you can cancel or change your order within 2 hours of placing it.

Q: Where do you ship?
A: We currently only ship to the United Kingdom.

Q: How long will it take to process my order?
A: Order processing typically takes 1-3 business days.

Q: What is the estimated delivery time?
A: Expect your order to arrive within 7-10 business days after processing.

Q: How much does shipping cost?
A: Shipping is free on all orders.

Q: Will I receive a tracking number?
A: Yes, you'll receive a tracking number via email once your order ships.

Q: What is your return policy?
A: You can return items within 14 business days of receiving your order.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item.

Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.

Q: How can I contact customer service?
A: You can reach us by email at info@vieuxfortune.com.

Q: What are your customer service hours?
A: Our customer service team is available Monday - Friday from 9:00 AM - 5:00 PM (CET).

Company Name
Jerocom

Address:
Hooghout 78, Breda, Noord - Brabant, 4817ED, Netherlands

E-Mail: info@vieuxfortune.com
Phone Number: 123456789

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM CET
Saturday and Sunday: 10:00 AM - 4:00 PM CET
Average response time: within 24 hours